View Full Version : Anyone ever buy from Jennifer Convertibles?
04-30-2004, 09:26 PM
DH and I DESPERATELY need new living room furniture and Jennifer Convertibles seems to have such great deals and really interesting items. Has anyone every bought from there, and if so, is it worth checking out? Any thoughts would be very much apprecited.
04-30-2004, 09:30 PM
I haven't, but I would check them out on www.planetfeedback.com and www.epinions.com I go to these sites and see what's going on before I make big purchases. I do realize that there are people that just cannot be pleased whatever you do for them, but almost all negative feedback would tell me something...as would all positive.
05-01-2004, 04:30 AM
You need to check out this web site:
They've had a couple of complaints posted re "Bait and Switch" tactics practiced by
Jennifer Coonvertibles furniture. I'd be wary and check further.
05-01-2004, 05:20 AM
We have a Jennifer sectional which we haven't had any problems with but hasn't been used a whole lot. As far as bait and switch, I couldn't get on the website but do remember that when my roommate bought it the special price was only for that fabric choice, any other choice changed the price. I work in the furniture industry and would only suggest that they may have been heavily overstocked on that fabric only so they were trying to clear that out. I wouldn't call that bait and switch though.
05-01-2004, 05:29 AM
We had one. I would not buy a sleep sofa from then again. At the time we needed a sleep sofa but $$$ were limited. It was the worst 800 I ever spent on anything- the quality (construction) was poor and the bed was really uncomfortable. The company actually had to send someone out to do a repair on the arm- the wood fame was cracked, and when you leaned on it you could feel the split underneath the padding! This was about 12 years ago, so perhaps things have changed there, but based on my experience I would not suggest them.
05-01-2004, 08:21 AM
I also heard recently that they're either going out of business or filing for bankruptcy.
Here's a link to a story about NY Attorney General's claim against the company regarding business practices (as mentioned above). http://www.consumeraffairs.com/news04/jennifer.html
05-01-2004, 09:22 AM
I don't have first hand experience with Jennifer Convertibles, but I've never heard one good thing about them. I saw a story on 20/20 or one of those news magazine shows about them once and it wasn't good. It was a while ago, so I don't remember the stories exactly, but I remember it made me not want to buy anything at JC ever. Vaguely, I remember the stories having to do with the bait and switch thing as others mentioned and also of the poor construction of the sofas. I also have heard how uncomfortable the beds are.
I'd definitely look elsewhere for your furniture. I personally wouldn't take the chance on the JC furniture. To me, it wouldn't be worth any amount of $$$ I'd save.
05-01-2004, 10:26 AM
We've owned a Jennifer Convertible for about 7 years. It is fine as a couch and has survived several moves unscathed, but the bed is pretty uncomfortable and we don't really use it anymore unless we have a houseful of people.
05-01-2004, 11:51 AM
I think they are TERRIBLE. The quality was the worst I've ever seen. We bought a couch and loveseat from them about 4 years ago--because we were low on funds and desperately needed new couches. Was not worth the price AT ALL. They had to come out twice to fix all these loose hanging threads--the pillows were out of shape in six months, etc. and it was a chenille fabric--pretty common. If you need to save money---I think you'd do way better to go to a consignment shop or people selling stuff at home. I was so embarrassed to have this stupid furniture in my house after I'd had it for 3 months.........
05-01-2004, 01:53 PM
Since you're in Michigan...I'll tell you what I did for a living room set. I went to Art Van to look around. (I know, I know...I hate how they maul you when you walk through the door) I loved the leather sofas they had...but mega bucks. I love leather because it lasts so much longer than fabric and its easy to clean. I loved the sofa they had with the camelback and brasshead tack trim. $3000 for the sofa. :eek: I looked around and as always checked the clearance. We did notice the exact same sofa for $2000?? We asked about it and was told it was a floor model that they were trying to get rid of. Fine, don't have a problem with a floor model. ;) They had a throw on the back of the sofa, but DH was curious as to why it was tucked into the cushion on the sofa. We pulled it out and discoved a scrape in the leather on the back of the sofa. AAAGGHHH!!! We had already said we wanted the sofa, so the screams were for effect in front of the salesperson. (I knew most of them would come out with saddlesoap). I talked him down to $1100. :D We did buy the chair and ottoman new, but we wanted everything to match color. I alway have a throw on the back of the sofa, anyway...so no big deal. Not that they need to know that. I think what happened was they delivered the sofa and it didn't fit into the person't house and got scraped in the process. I've had to take doors off hinges to get it in my house. I've had this set for 3 years and it looks brand new...and I have two cats.
So, if you shop around and ask what the best price is...you can get great furniture for a lot less.
This is the worst company I have ever dealt with. I ordered a sofa from them about 5 yrs. ago. 3 mos. after the promised delivery date and hours of phone calls I finally got the piece of #$%&. The sales person promised to give me a discount. Well after about a dozen calls to the store and still no sofa I called the distict manager, got nowhere, called his boss, and was told no discount(he said she was not authorized to promise me this). This guy was the biggest jerk in the world, he told me several times he would look into it and get back to me I would wait, he wouldn't call, this went on for awhile. finally , I got him to agree to at least take off the delivery charge. The sofa comes and I had my money order ready(store policy)and the delivery charge is still on the bill, so they won't leave the sofa.:mad: I had to wait for the next available delivery date call Mr. jerk back and make sure the bill is corrected, then I got my adorable denium sofa that looked like it was 10 yrs. old in about a year.
I also called Clark Howard(local consumer advocate) and was told there was little I could do because my down payment was cash.
It doesn't surprise me at all to hear they are going under,and it puts a big smile on my face.:D
05-01-2004, 08:45 PM
I guess I am the lonely dissenter...I bought a section with a sofa bed, with a package that included 2 side tables, 1 coffee table and 2 lamps. Ok, we only got it this past November so I don't know if it will last a long time, but so far it's been comfortable, it looks good and I am very happy with it.
05-02-2004, 09:00 AM
Jennifer is garbage. I had a convertible when I lived in Manhattan and I went through three mechanisms (the support for the mattress when it's unfolded) in TWO years. Unfortunately, the best convertible bed is no longer made: Castro Convertible.
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