Grrr..Signing in on CL

[kabs]

Ok, I am ashamed to admit this, but I never go to the recipe finder- Kitchen Assistant- or whatever its called. I always find what I want on this great BB- from you guys. But, I was reading a friend's September CL and there's a recipe that caught my eye so I thought I'd look it up. I have the access code, BUT I CAN'T FIND WHERE TO ENTER IT! I am so frustrated! And I feel really dumb. All I can get to is the page that says ACCESS PENDING. Can anyone tell me where to go? I've already wasted more time then I'd like to admit.

:o
Kim

[gabbyh]

Kim,

Did you go to the CL web-site? That's where you can access the recipes:

http://www.cookinglight.com/cooking/

~Gail

[kabs]

Gail,

I am laughing out loud at myself right now. I must sound like a dummy. :) Yes, I did go to the website, and all that comes up is the ACCESS PENDING page. I cannot find where to enter in the access code. Hmmm, CL has me listed as an expired subscriber, so I wonder if that has something to do with it.

Thanks for your help (and most of all for not making me feel silly). You're so sweet.

[gabbyh]

Kim,

It may. The access code for August is: icecream.

~Gail

[wallycat]

I too have problems ....and even when I enter the correct code, it keeps taking me back to the screen to subscribe :mad: :mad: but will NOT take me to the actual recipes.
I hate that home page and have decided to use other sites that are friendlier and trying to force you to subscribe. Just my experience.

[stefania4]

Have you tried using a different computer? After I cancelled my CL subscription in protest of their guerilla marketing tactics, all I get on my PC is an "access pending" page. It won't let me do anything except subscribe. When I use my husband's PC I can get to the bulletin board.

[Terri-Lynn]

Just thought I would mention, I do not believe that Septembers recipes from the September issue would be in the recipe finder yet, they seem to wait awhile before posting the recipes but I could be wrong.

Terri

[kabs]

Thanks, everyone. It's just so frustrating!

I sent an email to customer service. Here's the reply:

To Our Customer,

We've made a number of changes to COOKINGLIGHT.com and we'd like to explain how
they affect you. Access to COOKINGLIGHT.com content is now available
exclusively to AOL Time-Warner customers. You can gain access to this exciting
new content in one of three ways.

If you're an COOKING LIGHT subscriber, you'll need the information located on
your mailing address label. Simply go to www.cookinglight.com/signin. You'll be
asked to enter your account number or name and address as they appear on your
mailing label and upon verification will instantly gain access to
COOKINGLIGHT.com.

Or, if you have purchased the latest newsstand edition of COOKING LIGHT, you may
go directly to our access verification page at www.cookinglight.com/nb_signin
and enter the website access code from inside your magazine for instant access.

Finally, if you are an AOL customer you automatically have access to
COOKINGLIGHT.com on the computer that uses the AOL service.

If you'd like a free trial offer to COOKING LIGHT, go to
www.cookinglight.com/weboffer.

If you'd like a free trial offer to AOL, go to AOL.com.

We appreciate hearing from our customers and value your comments.

Sincerely,

COOKINGLIGHT.com Customer Service
cookinglightfeedback@customersvc.com


I tried going here www.cookinglight.com/signin and typed in icecream (thanks, gail!) and finally got in!

Stephanie- I don't have access to another computer, so I have to make do with this one. What you descibed is exactly what was happenign to me. Thanks, though.

Terry- I had a feeling the recipe I was looking for wouldn't be there yet, I was just hoping. I can wait.

Kim

[Little Bit]

I was curious, and signed in as a newstand buyer (since that's what I am, pretty much), but I only put in the codeword, icecream, and didn't include my email address, just to see if it would let me in without it.

It worked. Just in case anyone else was wondering.


(Is anyone else irked by the way the site assumes you'll give them your email address just because they don't tell you its' optional? Grrr ... . )

[wallycat]

I'm able to sign in, search for a recipe but as soon as I click on the recipe, it brings me back to the sign-on page for the access code or the subscription account.

I HATE THEM!!!!!!!!!! GRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR

[KLynn]

Originally posted by wallycat
I'm able to sign in, search for a recipe but as soon as I click on the recipe, it brings me back to the sign-on page for the access code or the subscription account.

I HATE THEM!!!!!!!!!! GRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR

ME TOO!!! I thought I was the only one!! I have tried everything I know to do, including emailing customer service, but I got pretty much the same response posted above.

I officially gave up. I just search the BB for all my recipes :p

[wallycat]

Well I had been thinking about buying the slow-cooker cookbook, but now I don't think I want to support them. :(

[dlaboriel]

For those having trouble signing in, the code for September is SUPPERCLUBS.


___________________________________
Be yourself; everyone else is already taken.

[Gecko]

I too experienced problems the other day. I had aleady singed in a a member a while ago - I have a multi-year subscription. When I tried to access a recipe the system asked me to sign in. I went to sign in, or at least tried to, and the next page to come up congratulated me and stated it would send me my two free trial issues??????? And yes, I have also received an invoice for this service. Guess I will have to make another phone call.

[Kerri]

I already do subscribe, however, I think through this whole "signing in" think, it signed me up for another subscribtion and I started getting bills!!

I really don't understand why I have to enter my email address in order to access their site. Since I already am a subscriber, I don't need emails asking me to subscribe. I started getting tons of spam after using my email address to get on their site. I did write and complain, but got no reply.

[Judy/AZ]

I had this same trouble with Southern Living - I refuse to subscribe to any of their magazines again. I typed in Supperclubs for the September access code for Cooking Light and it still says I have the wrong access code. :mad:

[Judy K.]

Has anyone called Jennifer's attention to this thread? Do you think she has any influence over the problem?

I've also experienced getting into a loop of entering my code, then being taken backto a login screen again. I just don't use the website. :(

[susan_foster]

Have you tried clearing cookies/history? That should give you a clean slate, and you should be able to get in with the monthly password. Not the best way, but it worked for me before.

Susan

[lindrusso]

I find it extremely annoying that you have to enter any kind of code every time you want to look at something. You should be able to register once - at least if you're a subscriber - and then sign in with an email and password - a password that you can actually remember, instead of some dumb customer number. :mad:

But I guess something like that would not let them monitor who is a current subscriber, etc.

[Judy/AZ]

Just cleared my cookie/history -still won't work. :mad:

[Paula H]

It's not just me! I started this thread (http://community.cookinglight.com/showthread.php?t=78556) hoping that it would get an answer, but nothing. I might email Jennifer direct to see if that gets a response.

[sneezles]

I find it extremely annoying that you have to enter any kind of code every time you want to look at something. You should be able to register once - at least if you're a subscriber - and then sign in with an email and password - a password that you can actually remember, instead of some dumb customer number. :mad:

But I guess something like that would not let them monitor who is a current subscriber, etc.


I never have to sign in after my original time unless I clear my cookies...