To the Cashier at Lowe's.....

[zwieback]

It would behoove you to greet your customers with a nice and friendly "Hello" or, "Welcome to Lowe's" rather than, "Now, why do momma and daddy have something to drink but, the baby doesn't?" :eek: :mad:

DH, DD and I went into Lowe's today. DH and I each had a bottle of soda that we had just purchased so, we brought the bottles into Lowe's with us. So, just because my daughter didn't have a bottle in her hand, this cashier thinks she can be funny or snide? How does she know that my daughter didn't just drink something? How does she know that my daughter just wasn't thirsty at the moment?

When she made her comment, I just snapped back at her and said, "because she doesn't want one right now." I was just stewing so, I decided to make a complaint to management. I did and they apologized and said that they would talk to her. Some nerve! And, how dare she question my parenting, especially since we just stepped foot through the door and she had no evidence to back up what she was saying. :mad: She obviously didn't see the 2 bottles of milk I had for my daughter. Should I make my daughter carry all of her supplies?? She's 2.

Thanks for letting me vent. :)

[lindrusso]

Some people just don't think before letting their mouths run! Don't take it personally.

Here's my Lowe's complaint.

If you don't know what I'm looking for, just admit it, don't steer me to the wrong thing.

I let a young man steer me to something I knew was not right, but I second-guessed myself and came home with the wrong item. All I wanted was a drill bit for a metal door and I didn't want to spend a half hour trying to find it. He gave me a screwdriver bit. Duh. But my bad for not saying anything and letting myself be steered in the wrong direction. :rolleyes:

And don't get me started on the service we've gotten (or not gotten) for carpet installment with Lowe's.

We'll continue to use them for shopping simply because they have a better selection than the other stores available in our area, but we will not rely on their installation services or their "expertise". :rolleyes:

[tea4one]

I agree, don't let it bother you.
When you said that they would talk to her it made me think, I hear that a lot at work and it is never done. I just hope they do recommend her to watch what she says and take notice of sensitive situations like this and not to pass judgement on the customers.

[jmarie]

I think you are a great mom for not pouring coke into a bottle for her to drink!

[zwieback]

Thanks, I know I shouldn't take it personally. It just irked me because we had literally just stepped foot through the door. When I complained, they had me fill out a form with my complaint. Whether or not they sent that to the proper people, I have no idea. I do think they said something to her because DH was on the other end of the store near where her cash register was and one of the guys I complained to was walking that way. DH said he heard the guy call on the walkie-talkie thing for her to pick up the phone.

jmarie, thanks. My daughter rarely drinks anything but milk. I've tried giving her juice but, she only takes a few sips and asks for milk. DH and I do let her have drinks out of our sodas when we have them but, again, just a few sips. So, of course we're not going to buy her a whole bottle of soda -- heck, I have a hard time drinking a whole can of soda much less those bottles you get at the check out counters in the stores.

[BarbaraL]

I don't blame you for being annoyed - what nerve!

But people are clods on both sides of the check-out counter. DD has a summer job at a cosmetics/sundries type store. They were really busy last night, and trying to clean up before closing. A woman came in with a small child, who amused himself by pushing items off the shelves onto the floor. The manager politely brought this to the woman's attention, who snidely replied "It's not my job to clean up the store." Hello, they weren't asking you to clean up the store, but to keep your child from messing it up!

[zwieback]

But people are clods on both sides of the check-out counter. DD has a summer job at a cosmetics/sundries type store. They were really busy last night, and trying to clean up before closing. A woman came in with a small child, who amused himself by pushing items off the shelves onto the floor. The manager politely brought this to the woman's attention, who snidely replied "It's not my job to clean up the store." Hello, they weren't asking you to clean up the store, but to keep your child from messing it up!


:eek: :eek: :eek: What is wrong with people??!? The manager should have told the woman that no, it's not her job to clean up the store but it'll be her job to clean out her wallet when her son breaks the things he's deliberately pushing off the shelves. Sheesh!

[Robyn1007]

Funny that you bring up Lowe's specifically. I went in last week to get a couple things and after having a key copied I asked the guy where to find joint compound (for repairing drywall as their own website had directed me to use) and he directed me toward plumbing. :confused: I asked clarified my question by saying that it was for repairing drywall and he just looked at me with a blank look. Okay, I understand that you may not know where specialty items are all the time but I have to believe that drywall repair isn't all that uncommon.

[lindrusso]

I asked clarified my question by saying that it was for repairing drywall and he just looked at me with a blank look.

Yep. This is where it's nice to have a local hardware store staffed with people who actually know what they are doing!

And thanks for reminding me that I need to get some keys made. :)

[Escher]

The problem is with the staff, not the store.

Bad experiences above notwithstanding, I've had plenty of good experiences at Lowes/HD with knowledgeable staff(and bad ones, too) I've gone to local stores that have been at either ends of the service spectrum: either a completely clueless high-school clerk, or a grizzled construction veteran clearly too busy to be bothered explaining the finer points of my piddly 20$ project.

In my opinion, brand name stores are probably the best bet for a relative novice with a reasonably routine question. It seems local stores are better suited for either people who know exactly what they want, or to contractors who need specialized advice.

[DebGo]

there are times i've gotten MORE help from other's waiting for a clerk in a specific department then i've actually gotten from the clerk (once he/she is free) :rolleyes: