I asked my local friends for an eye doctor recommendation because I wasn't happy with the one I was using. He wasn't personable and my glasses prescription hasn't felt right in 3 years (2 pairs of glasses). A friend highly recommended the doctor she sees, so I went ahead and made an appointment for a contact lens exam and eyeglass exam. (I apologize in advance for my lack of knowledge regarding eye exam lingo).
1st complaint - the address on their website does not reflect their current, new address nor do any of the signs in their previous location even hint at the fact that they are no longer there. Puzzled, I walked into their designated suite, which appeared to house a pain care management team and found out that their new location is just a building down, but in a different lot (had to get back into car, get back on main road, then find parking again.)
I don't think I've ever encountered a colder receptionist in my life, and I've had to deal with some pretty bad ones before.
I was passed around to 4 different nurses/techs who each performed a different task before I even saw the doctor. I'm used to one person asking questions and performing tests, then doc comes in and does the "which one looks clearer, 1 or 2" test. Doc did not do the "1 or 2" test, unfriendly tech #2 did.
The staff was absolutely miserable. No one smiled, no one greeted me, no niceties. I had to explain myself to each one (how long I wear my lenses, that I'm having trouble seeing out of my right eye with my glasses but not my contacts, not happy with contact lens brand, etc.) They all made me feel like a child who had done something terribly wrong when I told them I wore my monthly contacts for 1 to 1 1/2 months. (I thought that because I wore my glasses so frequently I could extend the life of the contacts a bit...I learned today that that is NOT the case...)
When I asked tech #4 if I could change brands of contacts because I wasn't happy with the brand I had been using she said, "Well, I'm not going to give you 2 week lenses because you'll over wear them." I was so stunned, thinking maybe she didn't mean what she said that I didn't say anything, but I think there is only one way to interpret what she said...
When the eye doctor told me my glasses Rx was the same, I told her that was strange because I can't see clearly out of my right eye when I wear glasses. She told me that my right eye is probably just weaker than my left and that there isn't really anything they can do to correct that. Now, this is my question - have you ever heard of such a thing??? I do have an astigmatism, but in the 20 years that I've worn glasses, I haven't had a problem like this.
I did have to go to the dentist today as well, and what a world of difference! I was even a last minute due to pain, double-booked appointment. Everyone there was smiling, cheerful and friendly. They couldn't figure out why I'm having crazy pain with a tooth that I had a root canal done on almost a year ago, but they were at least nice about it!
One thing is for sure, I will not be going back to that eye doctor next year. I'm afraid to say anything to my friend about it but I'm curious as to why she so highly recommended them to me.