It apparently up and died at Sears!
We bought a riding mower at Sears in August, and it was delivered in Sept. A month later it broke. We had purchased an at home repair warranty for $250 so we scheduled service. Day before they were due here, they called to rescheduled, which we did. Then we had to reschedule because I was being induced. Twice since then they've rescheduled.
Bottom line: We spent several thousand dollars on this thing, plus a snow plow attachment. To date, we were able to use it for only a month. Since then, we haven't cut our grass since Oct and now, with 10" of snow on the ground, we can't even use it to plow snow.
They were due to come here on Monday to fix it. They called today to say they'd have to reschedule and I called back and totally vented to the person who answered. She said she'd have the technician themselves call back w/in an hour. Three hours later? No call! I called the 800# again and conveniently, the technicians are done for the day. I sent them a scathing email, too.
Well, it just so happens that one of the Sears VPs is close friends with several of the people I still do work for at my former job. I intend to inform him of this crappy job they've done at servicing us. We have many Sears appliances and tools, but I swear after this week I'm never shopping there again!
In a nutshell, I'm saying no to fishbread.
- Wendy W - CLBB