Just thought I'd give an update on my vehicle situation as the other thread was waaay too long. I promise to make this post shorter.
I filed a 3 page complaint with the BAR (Bureau of Automobile Repair) on the 2nd of the month and received an acknowledgment and case number. They handle the complaints in the order received. Since my registration is due on Monday, I called and followed up w/the BAR. The person assigned to my case said that he had 15 ahead of mine and told me to contact the DMV to see if I could get a smog extension.
After hanging on for 15 minutes, the clerk told me that I needed to pay my fee 1st (I did so online), wait 3 days, call them and request a smog extension. This morning, I called again, held 15 minutes only to have the clerk tell me that I could get one with AAA or go to one of their offices (no thank you!!) because it would take 2 to 4 weeks for them to send me one. Of course, the 1st clerk didn't tell me that. :mad:
After hanging on for 10 minutes to verify this with AAA, she told me that I needed to have a smog failure notice 1st. After giving her the Reader's Digest version, she got worked up and told me to contact the manufacturer and I told her I did. Anyway, she got me worked up, which isn't taking much today as I am at the mercy of my hormones and have a respiratory infection for which I am taking antibiotics.
Not wanting to waste my devil may care attitude, I called the local customer service rep. who was supposedly working with the dealership over my issue and gave him the brief synopsis and told him that it is unfortunate that nothing has been done. No followups, etc. He asked for my VIN or case number. I told him that I had neither by my side at the moment, and he told me that he couldn't help me until I gave him those. I told him that I believed that he really could find the information if he mentioned my name to his friends at the dealership and to guess what I did? When he said what, I told him that I filed a complaint with the BAR. Then he asked if it meant that I no longer wanted my car fixed? I told him that I did it because I wanted my car fixed and I felt that they were playing the let the warranty run out so I would go away game. He immediately said that that they don't do that around there, and we ended the conversation. I want to know how quickly they will move now. If I'm feeling generous later, I may call his voicemail and leave the information and let him know that if they work on it the week that I am on vacation, I will cancel the complaint after the work has been completed, but the voices in my head are telling me that he may not need it. Thanks for listening.
Life is all about a$$; you're either covering it, laughing it off, kicking it, kissing it, busting it, trying to get a piece of it, behaving like one, or you live with one.