Are they scratches or dark marks from utensils? Pfaltzgraff gets dark utensil marks (especially non-18/10, if I remember correctly) and it comes off with a cleaning solution similar to Soft Scrub. I think it's a stoneware thing.
"Is ice hockey hard? I don't know, you tell me. We need to have the strength and power of a football player, the stamina of a marathon runner and the concentration of a brain surgeon. But, we need to put all this together while moving at high speeds on a cold and slippery surface while 5 other guys use clubs to try and kill us. Oh, yeah, did I mention that this whole time we're standing on blades 1/8 of an inch thick. Is ice hockey hard? I don't know, you tell me. Next question."