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I've had that happen, and it turned out that someone had left the door partially open.
If that doesn't seem like a good possibility, though, is there anything else going on?
One thing we learned to do: freeze an oddly shaped bowl of water. Take the ice out of the bowl and place it in a ziploc bag. If you ever have a power outage or anything like that again, you can tell how bad it was by how much the shape of the ice cube has changed. The worst time, I had a flat bag of ice, so I knew it had been out for a while, enough for everything to thaw.
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